Terms of Transport – Longyearbyen Taxi

These terms apply to all transportation services provided by the company operating taxi services in Longyearbyen, Svalbard. By entering the vehicle or booking a service, the passenger accepts these terms and conditions.

1. Passenger Responsibility

Passengers must behave in a manner that does not endanger the driver, themselves, other road users, or the vehicle. Passengers must follow all safety instructions given by the driver.

Passengers are solely responsible for booking transportation early enough to attend planned activities, excursions, cruise departures, or flights. Delays may occur due to weather, traffic, wildlife, road closures, or other circumstances beyond the company’s control. If a passenger books too late and misses an activity or departure, this is entirely the passenger’s responsibility.

The driver may refuse or terminate a trip if the passenger behaves threateningly, is dangerously intoxicated, or otherwise poses a safety risk.

1A. Punctuality for Pickup

  • Passengers must be ready at the agreed pickup time.

     

  • The driver may wait but is not obligated to do so.

     

  • The driver may need to leave the pickup location to attend other pre-booked assignments.

     

  • The company is not responsible if a passenger misses a tour, activity, cruise departure, or flight because the passenger was not ready on time and the driver had to continue to the next pre-booked trip.

*A no-show fee or minimum fare may apply.

2. Payment for the Trip

Prices are calculated according to the company’s current fare regulations. Fares are calculated either through the Cencon taximeter system or according to the company’s fixed pricing, depending on the selected service.

Payment must be made immediately after the trip unless otherwise agreed. If the passenger does not show up for a pre-booked trip, a no-show fee or minimum fare may be charged.

2A. Pre-bookings / Advance Payment

  • All pre-bookings must be paid in full no later than 48 hours before the agreed pickup time.

  • Once payment has been completed, the booking is non-refundable.

  • The date and time may be changed up to 12 hours before pickup, provided the company has available capacity.

  • If the passenger does not show up or fails to notify the company, the booking is considered non-refundable.

2B. Pricing Structure and Regulation

All prices are calculated according to the Cencon taxi system and the regulations established by the Taxi Association.

Taxi prices may vary depending on:

  • Number of passengers
  • Time of day
  • Whether the trip takes place on a weekday, weekend, or public holiday

Pre-booked prices agreed via email are binding agreements based on the same Cencon-regulated pricing system, regardless of weekdays or public holidays.

3. Additional Cleaning, Damage, and Compensation

If a passenger causes excessive mess or damage to the vehicle (for example major spills, contamination, or situations requiring specialized cleaning), the company may claim compensation.

Fixed Fee for Vomiting
If a passenger vomits inside the vehicle, a fixed fee of NOK 3000 will be charged. This covers:

  • Thorough cleaning and additional cleaning supplies
  • Lost working time / downtime while the vehicle is out of service

The driver will:

  • Take photos of the incident as documentation

Additional costs may apply if replacement or repair of damaged parts is necessary.

4. Special Environmental Conditions on Svalbard

Svalbard is a unique Arctic environment, and weather conditions may change rapidly.

  • Severe storms, extreme wind, snow, ice, or poor visibility may require the driver to immediately suspend operations.

  • Booked trips may be delayed, rerouted, or canceled without prior notice.

  • The company may suspend all transportation services until conditions improve.

The company cannot be held responsible if passengers fail to reach their destination (hotel, tour, cruise ship, airport, etc.) due to weather-related cancellations, road closures, or other conditions beyond the company’s control.

5. Luggage, Personal Belongings & Lost Property

Passengers are responsible for their own luggage and belongings. The company is not responsible for loss or damage unless caused by negligence.

Lost Property

  • Items found in the vehicle are stored at the company’s office.

     

  • Passengers may collect items during office opening hours.

     

  • If passengers request delivery of lost property, the standard taxi fare will apply.

6. Liability and Insurance

The company holds all necessary insurance in accordance with Norwegian law. Passengers are insured while inside the vehicle and while following applicable safety instructions.

The company is not liable for indirect losses, consequential damages, or delays caused by weather conditions, road conditions, or other external factors.

7. Complaints

Complaints should be directed to the company’s email address: adm@lybtaxi.no